Name: Anderson Briggs
Address: 4 Ratby Road, Groby, LE6 0GG
Phone Number: 0116 463 26 72
E-mail:Hello@andersonbriggs.co.uk
Privacy Policy
This privacy policy explains how we use any personal information we collect about you when you use
this website, or that you provide to us through using our website or via other methods that you may
communicate with us by.
What information do we collect about you?
We collect information about you when you register with us for our services, use our website or
enquire about our services or properties that we are marketing. We also collect information when
you voluntarily complete customer surveys and provide feedback and information from publicly
available sources for example, Land Registry. Website usage information is also collected using
cookies.
We may also generate personal data about you in connection with our work for you or in connection
with marketing activity. Our marketing systems record information such as your contact details and
interactions with us (including at events) and with marketing emails (e.g. which marketing emails
you have opened or what links you have accessed).
Depending upon the type of service offered, the following are examples of information that we may
collect:
Name, Date of Birth, Postal Address, Email Address, Telephone Number, Financial Information,
Employment Information, Payment Information (e.g. Bank Account details), Your Communication
and Marketing preferences.
How will we use the information about you?
Your information will be used by us for the following purposes :
To provide you with the services that you have asked us to provide including property sales, lettings,
valuations, management, planning and development.
Marketing our services to you including providing information which we reasonably believe may be
relevant to you, general updates on property matters and targeted advertising on social media
websites.
Responding to your queries.
Improving our website including customising content and analysing cookie and website data usage.
Complying with legal and regulatory obligations.
Date: 13/11/1997
The Purposes and Legal Basis for processing your Personal Data
We will ensure that any personal data collected from you is only used for a valid legal reason. This
will be for at least one of the following purposes :
To fulfil our contract with you (e.g. for the provision of estate agency services).
To support the legitimate interests of our business including direct marketing, web analytics,
updating customer details, lettings, sales and other services provided.
For compliance with our legal and professional obligations to third parties. This includes, for
example, our obligations to regulators.
Who will see or use your data and who might we share it with
Any personal data collected via our websites or at one of our events will be seen by our marketing
team for the purposes of providing information about our services which are of interest to you
based on your stated preferences with your consent or our legitimate interest as described above.
From time to time we may invite you to events that we run jointly with other organisations. If you
register for such an event then we may share your contact details with that organisation.
We may from time to time use our agents or service providers to assist us in these activities. In these
cases relevant personal data would be provided to and processed by the provider of such services, in
accordance with the terms of our contract with them and to the extent appropriate for the
performance of that contract.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a
copy of some or all of your personal information, please email us. We may make a small charge for
this service. We want to make sure that your personal information is accurate and up to date. You
may ask us to correct or remove information you think is inaccurate.
Data Retention
Our data retention policy is dictated by the Data Protection Laws. Personal data shall be kept for no
longer than is necessary for the purposes for which the personal data are processed.
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web
page. This privacy policy was last updated on 13 th November 2023
Please contact us if you have any questions about our privacy policy or information we hold.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your
personal information.
Your right to rectification – You have the right to ask us to rectify
personal information you think is inaccurate. You also have the right to
ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your
personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us
to restrict the processing of your personal information in certain
circumstances.
Your right to object to processing – You have the the right to object to
the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we
transfer the personal information you gave us to another organisation, or
to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you
make a request, we have one month to respond to you.
Please contact us at hello@andersonbriggs.co.uk if you wish to make a request.
Tell people about their data protection rights. Their rights will differ depending on your
lawful basis for processing, so once you know this then you can select the relevant
sections from the text in the template below to include in your Privacy Notice. The lawful
basis page of our Guide to the GDPR has a useful table that shows the varying rights that
apply depending on the lawful basis.
How to complain
Our goal is to deliver excellent service and ensure your complete satisfaction. However, if you feel that our service has not met your expectations and you wish to raise a complaint, we encourage you to first contact the representative you’ve been dealing with directly and explain your concerns.
If you’re not satisfied with the response or how your complaint has been handled, you can escalate the matter by submitting a written complaint to:
Conor Anderson
4 Ratby Rd, Groby
Leicester
LE6 0GG
Or via email: conor@andersonbriggs.co.uk
To help us address your concerns efficiently, please include the following details and supporting information, if applicable:
A summary of your complaint, highlighting how we failed to meet our service standards
Your expectations for resolving the issue
Any other relevant details that could help us investigate, including but not limited to:
Names of the staff members involved and the branch related to the complaint
The date(s) and time(s) of the incident(s)
Contact details used (phone number, address, etc.) and any written communications connected to your complaint
Any additional documents that support your case
Once we receive your complaint, we will carry out a full investigation and provide an appropriate response. Our process for handling complaints follows these timelines:
You will receive a confirmation of receipt of your complaint within 3 working days.
A full response will be issued within 15 working days of the acknowledgment.
If we are unable to resolve the issue within the 15-day window, we will explain the reason for the delay and provide an updated timeline for when you can expect a complete response.
After our final written response, if we consider the matter closed, we reserve the right not to engage in further correspondence on the issue.
If you remain dissatisfied after completing our complaints procedure, you have the option to refer your complaint to The Property Ombudsman (TPO) for further investigation.
Before contacting The Property Ombudsman, please ensure that:
The Property Ombudsman is an independent, government-approved body that helps resolve disputes between consumers and its members. It is free of charge for complainants. You can find further information and guidance on the TPO’s website: https://www.tpos.co.uk
To submit a complaint to the Property Ombudsman, you can contact them directly or visit their website to fill out a Complaints Form.
The Property Ombudsman contact details:
The Property Ombudsman
Milford House
43–55 Milford Street
Salisbury
Wiltshire
SP1 2BP
T: 01722 333306
E: admin@tpos.co.uk
W: https://www.tpos.co.uk